PLEASE DOUBLE CHECK YOUR RESERVED DATE!
When you sign up for a class, you will receive confirmation by e-mail. By agreeing to these terms and conditions, you agree to double check your confirmation to ensure that the date for the class you have reserved is correct. If you have made an error and reserved the wrong date by accident, please immediately contact Lucy to alert her to this error: it is easily fixed if you tell her right away.
TIMELY ARRIVAL
Classes are held at the Plum Lyon Teaching Kitchen, located at 49 rue des Tables Claudiennes, 69001 Lyon, France. The Market Table classes begin at 9:00 a.m., and the French Pastry classes begin at 1:00 p.m. We open the kitchen ten minutes prior to the beginning of class. We ask that you do everything you can to arrive on time. If you meet a delay and will be arriving more than 10 minutes late for a Market Table Class, please contact the Teaching Kitchen to arrange to catch up with the group.
MINIMUM PARTICIPATION for CLASSES to TAKE PLACE
Although it is quite rare, from time to time, our regularly-scheduled cooking classes will not achieve our minimum number of 2 participants. If this happens, an effort will be made to find another suitable class convenient to your availability. If a suitable replacement date cannot be found, you will receive a full refund.
THIRD-PARTY RESERVATIONS
For specific legal reasons, we do not allow Plum's classes to be sold or re-sold as your own product or part of a tour package by a third party, tour operator, or travel agency. If a reservation is made as a group, the person making the reservation must be in the group. Agreeing to these terms and conditions, you confirm that you are not a making a business oriented third-party reservation.
DIETARY RESTRICTIONS AND SENSITIVITIES
Dietary restrictions, food allergies and sensitivites are handled on a case-by-case basis through direct contact by e-mail with Lucy at Plum Lyon before you register for a class. They are generally accommodated through alternatives with plating. We may accommodate vegetarian or selective meat requests in Market Table classes with the understanding that these choices may be prepared in class and presented to other guests at the table.
Please note: If you have life-threatening or severe allergies or a medically imposed elimination diet, please do not sign up for a group class - instead inquire about the availability of a private class. This way we can take the measures necessary to meet your specific needs, and still do a great class for you.
IMPORTANT COVID SAFETY NOTICE
Plum Lyon Teaching Kitchen is making every effort to ensure that our classes are as safe as possible, including systematic antigen tests by the instructor on the day before each class. Registration for a class implies that should your instructor test positive for COVID before class, the class will immediately be cancelled, and you will be provided with a full refund.
COVID Cancellation Policy : We guarantee 100% refund of your payment if Plum Lyon Teaching Kitchen is closed because of a COVID-19. If you test positive for COVID in the days preceding your class, please contact us and we will work with you to either make suitable arrangements for a make-up class, or refund.
CANCELLATION POLICY
We understand that sometimes plans change. Since Plum Lyon's classes often have waiting-lists and every effort is made to fill the spot should you need to cancel, there's actually a good chance we can find someone to fill your spot if you need to cancel less than a month out.
Cancellations over one month out are always accomodated with a refund. If a cancellation takes place less than a month before your class, we will first consult the waiting list for the class. If there is a waiting list, and we are able to find a replacement, you will receive a full refund as above.
No-shows: If your plans change, please make sure to cancel, otherwise your spot is reserved and cannot be filled by anyone else. Under no circumstances will we provide a refund to no-shows after a class takes place.
COVID Cancellation Policy : We guarantee 100% refund of your payment if Plum Lyon Teaching Kitchen is closed because of a COVID-19. If you test positive for COVID in the days preceding your class, please contact us and we will work with you to either make suitable arrangements for a make-up class, or refund.
Please be advised that Plum cannot absorb any fees or exchange lost though the refund process, nor can we be held accountable for circumstances or events beyond our responsibility.
